Terms & Conditions

Welcome to Banana Dogs, owned and operated by Silvie Cihakova.

By booking a place in a group class programme or accessing any content from Banana Dogs, you agree to the following Terms and Conditions. Please read them carefully before making a booking or a purchase.

Published: 18th April 2026

1. General Information

Business name: Banana Dogs
Owner: Silvie Cihakova (Sole Trader)
Location: Rainham, Medway, United Kingdom
Contact: dogsgobanana@gmail.com

Banana Dogs provides professional dog training services in both 1-2-1 and group setting, online resources, and training-related products. All services and materials are provided for personal use only and may not be copied, shared, or resold.

2. Behaviour and Conduct

At Banana Dogs, we promote a kind, respectful, and supportive environment for both dogs and humans.

Rude, aggressive or abusive behaviour toward staff, other clients, or animals will not be tolerated.
Anyone behaving inappropriately may be asked to leave a class, group, or online space without refund.
Dogs must not be handled harshly or punished during sessions. Only positive, force-free training methods are permitted.
No punitive equipment is allowed in any class, 1-2-1 session, or event. This includes but is not limited to check chains, prong collars, slip leads used as corrections, or electronic collars (e-collars).
Head collars are allowed, but we recommend removing them during training sessions (where it is safe to do so) to prevent possible injuries or irritation.

3. Bookings and Payments

A minimum 50% deposit is required at the time of booking to secure your space in a class. The remaining 50% has to be paid ahead of the course start.
Spaces in classes or 1-2-1 sessions are limited and offered on a first-come, first-served basis.
Prices are displayed clearly at the time of purchase, and are applicable for the service or product purchased. Prices may change for future bookings (i.e. next course level, or extension of 1-2-1 package).
All payments are processed securely through approved payment platforms.

4. Cancellations and Refunds

Group Classes

Each course runs for a fixed number of weeks. Please check all dates carefully before booking.
To cancel your class booking you need to provide at least 7 working days notice. Cancellations made after this period are non-refundable.
If you miss a session, it cannot be refunded, transferred, or carried over to another course.

1-2-1 Sessions

To cancel or reschedule 1-2-1 sessions you need to provide at least 48 hours notice.
Cancellations made within 48 hours of your booked slot are non-refundable.

Workshops or Events

Online: To cancel an online workshop/event booking you need to provide 48 hours notice.
In-person: To cancel an in-person workshop/event booking you need to provide 7 working days notice.
Cancellations made after the stated periods are non-refundable.

Digital Products and Downloads

Due to the nature of digital content, refunds cannot be issued once access has been granted.

If Banana Dogs must cancel or postpone a class or a session (e.g. due to illness, weather, venue issues etc.), you will be offered an alternative date, or a credit note. Where there are no suitable replacements (e.g. no further workshops scheduled), you will receive a refund.

5. Health and Safety

Dogs

Owners are responsible for their dog’s behaviour and welfare at all times.
Dogs must be up to date with vaccinations or have titre test proof if required.
Bitches in season should not attend group sessions – please contact us for advice.
Please inform us of any medical or behavioural issues that may affect your dog’s participation.
No punitive or aversive equipment may be used on your dog during Banana Dogs training sessions or events. This includes choke chains, prong collars, slip leads used for correction, or any electronic training devices. Any client found using such equipment will be asked to remove it immediately or leave the session / group without refund.

Accessibility

Please check with us before booking if you require accessibility information for a venue.
Some training areas may have uneven ground and natural outdoor terrain.

Footwear and Clothing

It is your responsibility to wear appropriate footwear and clothing.
We recommend comfortable closed toe shoes with flat soles (e.g. trainers, or hiking boots / wellies for outdoor events).
As for clothes, consider that you may need to bend over, crouch, or kneel to work with your dog. So we recommend stretchy sports clothes that you don’t mind getting dirty.

Children are welcome, but have to be supervised by an adult.

Vehicles and personal property are left at training venues entirely at your own risk. Banana Dogs accept no responsibility for loss, theft, or damage to vehicles or belongings.

6. Photography and Media

Photos and short video clips may occasionally be taken during training sessions, events, or workshops for use on the Banana Dogs website, social media, or marketing materials.
These images and clips help showcase training progress, share community achievements, and promote positive training experiences.
If you prefer not to be photographed or filmed (or for your dog not to appear), please let us know before your session begins, and your wishes will always be respected.
All media remains the property of Banana Dogs and may be used without time limitation unless otherwise agreed in writing.

7. Online Training

For online Training Hub materials:

Access is for personal use only. You may not share your login, materials, or videos with others.
All course content, cue cards, videos, and written resources remain the intellectual property of Banana Dogs.
It is your responsibility to ensure you have a suitable internet connection and device to access online materials.

8. Liability

Participation in any Banana Dogs activity is at your own risk.
Owners are fully responsible for their dog’s actions, behaviour, safety and wellbeing at all times.
Banana Dogs and Silvie Cihakova accept no liability for any loss, damage, or injury sustained during training, online activities, or events.
No responsibility is accepted for loss, theft, or damage to vehicles, personal property, or equipment while attending classes, workshops, or events.
Advice and guidance are given in good faith; results may vary depending on training consistency, environment, and individual dogs.

9. Privacy and Data Protection

We take your privacy seriously. Personal data is stored securely and used only for communication, training records, and updates relevant to your bookings or purchases.
We do not share or sell your details to third parties.
You can request access or deletion of your data at any time by contacting us.

10. Intellectual Property

All written materials, videos, cue cards, graphics, and digital resources are owned by Banana Dogs and protected by copyright law.
You may not reproduce, distribute, or share them without written permission.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.
By purchasing or participating in any Banana Dogs service or product, you agree to submit to the exclusive jurisdiction of the English courts.

12. Contact

If you have any questions about these Terms and Conditions, please contact: dogsgobanana@gmai.com (monitored Mon - Fri, 9am to 5pm).